DrsOnCalls Terms of Service
DrsOnCalls
Terms of Service
Effective Date: September 2026
Important: DrsOnCalls is a technology company, not a healthcare provider. Medical care is provided by independent, licensed Providers. The Platform is not for emergencies. If you have a medical emergency, call 911. A DrsOnCalls membership is not health insurance.
1. Agreement to These Terms
These Terms of Service ("Terms") are a legal agreement between you and DrsOnCalls LLC, a [State] limited liability company ("DrsOnCalls," "we," "us," "our"). They govern your use of the DrsOnCalls website, mobile applications, and related services (the "Platform"). By creating an account, purchasing a membership or visit, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
These Terms work together with our Privacy Policy [Privacy Policy URL], the Informed Consent for Telehealth Services [Informed Consent URL], and the Notice of Privacy Practices [Notice of Privacy Practices URL], each of which is part of your agreement with us. If these Terms conflict with the Notice of Privacy Practices regarding your health information, the Notice of Privacy Practices controls.
2. DrsOnCalls Is a Technology Company
DrsOnCalls provides technology, scheduling, billing, and administrative services that connect you with independent, licensed healthcare providers and their professional practices ("Providers"). DrsOnCalls does not practice medicine or any other licensed profession, does not provide medical advice, and does not control or interfere with any Provider's clinical judgment.
Providers are not employees or agents of DrsOnCalls. Your treatment relationship is solely with your Provider, who is solely responsible for the care you receive. Your Provider decides whether telehealth is appropriate for you, what treatment to provide, and whether to prescribe any medication. We do not guarantee that a Provider will be available at any particular time, that a Provider will agree to treat you, or that any treatment or prescription will be provided.
3. Eligibility and Your Account
You must be at least 18 years old and able to form a binding contract to create an account.
You agree to provide true, accurate, and complete information, including your identity and the state where you are physically located when you receive care, and to keep it up to date. Services are available only in states where Providers on the Platform are licensed.
A parent or legal guardian may add a minor to their account and consent to the minor's care. By doing so, you confirm you have legal authority to act for the minor, and you accept these Terms on the minor's behalf. Children under 13 may not have their own accounts.
Your account is for you (and any minors or family members on your plan) only. You may not share, sell, or transfer your account or login credentials.
You are responsible for keeping your login credentials confidential, for using multi-factor authentication when prompted, and for all activity under your account. Notify us immediately at support@drsoncalls.com or 1-800-652-5580 if you believe your account has been compromised.
4. Memberships and Services
The Platform offers individual, family, business, and group memberships, as well as pay-per-visit services. Current plans, pricing, billing periods, and what each includes are shown on the Platform [Pricing page URL] before you purchase. Depending on your plan, services may include:
Instant (on-demand) and scheduled telehealth visits by video or audio, with pricing that may vary by visit type and Provider level;
A follow-up messaging period after each visit, with additional messaging available for purchase; and
Other features described on the Platform at the time of purchase.
If you are enrolled through an employer, association, union, or other group (a "Group Sponsor"), the Group Sponsor may pay for all or part of your membership. Your access under a sponsored plan ends if the Group Sponsor stops paying or you leave the group, unless you choose to continue with an individual plan.
We may add, change, or discontinue features from time to time. If we make a change that materially reduces the services included in a paid membership, we will notify you in advance, and you may cancel as described in Section 6.
5. Fees and Payment
You agree to pay all fees for the membership or services you select, plus any applicable taxes. Prices are shown on the Platform before you purchase.
DrsOnCalls collects payment for clinical services as billing agent for your Provider. Part of each payment is retained by DrsOnCalls for its technology and administrative services.
You authorize us to charge the payment method on your account for all fees when due. We may place a temporary authorization hold on your payment method before a visit; you are charged only as described on the Platform.
Payments are processed by a third-party payment processor, subject to its terms and to your card issuer's terms. We do not store your full card number.
If a payment fails, we may retry the charge, and we may suspend services until your balance is paid.
Price changes for memberships take effect at your next renewal, and we will notify you before the new price applies.
6. Automatic Renewal and Cancellation
Memberships renew automatically at the end of each billing period (for example, quarterly, semiannually, or annually) at the then-current price, and your payment method will be charged unless you cancel before the renewal date.
The billing period, renewal price, and renewal date are shown before you purchase and in your account settings.
We will send you a reminder before any semiannual or annual renewal, and as otherwise required by law.
You can cancel at any time in your account settings [or describe other online method], and cancellation is as easy as signing up. Cancellation takes effect at the end of the current billing period, and you keep access until then.
Except as stated in Section 7 or where required by law, membership fees already paid are not refundable, including for unused time in a billing period.
7. Refunds, Visit Cancellations, and No-Shows
Fees for a visit are non-refundable once the Provider has completed the clinical evaluation, regardless of whether a prescription or particular treatment was provided.
Not appropriate for telehealth: If a Provider determines at the start of a visit that your concern is not appropriate for telehealth, [you will not be charged / you will be charged a reduced fee of $X] for that visit.
Late cancellations and no-shows: You may cancel or reschedule a scheduled visit at no charge up to [X hours] before the appointment. A fee of [$X] may apply to late cancellations or missed appointments. This fee is shown before you book.
Messaging credits: Purchased messaging credits are non-refundable [and expire X months after purchase].
Billing errors: If you are charged in error or for a visit that did not take place because of a technical failure on our side, contact us at support@drsoncalls.com and we will refund the charge.
Chargebacks: Please contact us before disputing a charge with your card issuer so we can try to resolve it. We may suspend your account while a chargeback is pending.
8. Cash-Pay Services; Not Insurance
A DrsOnCalls membership is not health insurance, does not meet the requirements of health insurance coverage, and does not replace health insurance. We encourage you to keep health insurance for emergency, hospital, specialist, and other care not provided through the Platform.
DrsOnCalls and the Providers do not accept or bill any health insurance, including commercial insurance, Medicare, or Medicaid. You are responsible for paying all fees directly.
If you are enrolled in Medicare or Medicaid, you must tell us before your first visit. [Attorney to confirm Medicare private-contract / opt-out requirements before serving Medicare beneficiaries.]
You may request an itemized receipt, which you may be able to submit to a Health Savings Account (HSA), Flexible Spending Account (FSA), or health plan. We do not guarantee reimbursement.
Laboratory tests, imaging, prescriptions, and in-person care ordered or recommended by your Provider are provided and billed separately by outside pharmacies, labs, and facilities.
9. Acceptable Use
You agree that you will not:
Use the Platform for any unlawful purpose, or to seek care for someone other than yourself or a minor or family member on your plan;
Give false information, including about your identity, location, medical history, or medications, or impersonate anyone;
Seek controlled substances or other medications through deception, or pressure a Provider to prescribe;
Harass, threaten, abuse, or act inappropriately toward any Provider or staff member, including during a visit;
Record any visit without the Provider's express consent;
Access or attempt to access another person's account or information, or any non-public area of the Platform;
Probe, scan, or test the vulnerability of the Platform, or bypass any security or authentication measure;
Introduce viruses, malware, or other harmful code, or overload or interfere with the Platform;
Copy, scrape, harvest, reverse engineer, decompile, or resell any part of the Platform or its content;
Use the Platform to send spam or unsolicited advertising; or
Remove any copyright, trademark, or other proprietary notice.
10. Health Information and Content on the Platform
Articles, FAQs, and other general content on the Platform are for information only and are not medical advice. Never disregard professional medical advice or delay seeking care because of something you read on the Platform.
The Platform may include an automated assistant that answers questions about our services, plans, and account features. The assistant is not a Provider, does not provide medical advice, diagnosis, or treatment, and may make mistakes. Do not use it for medical questions or emergencies.
11. Communications and Electronic Records
You agree that we may send you agreements, notices, disclosures, receipts, and other communications electronically, by email, text message, in-app message, or posting on the Platform, and that these satisfy any legal requirement that they be in writing. You agree that clicking "I agree," checking a consent box, or similar actions are your legal electronic signature. Text messaging and email preferences are described in the Privacy Policy. Account, security, and appointment messages are part of the service and cannot be turned off while your account is active.
12. Intellectual Property
The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by DrsOnCalls or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose under these Terms. All other rights are reserved.
You keep ownership of the information and files you submit. You grant DrsOnCalls a limited license to host, store, transmit, and process that information only as needed to operate the Platform and provide services to you, as described in the Privacy Policy and the Notice of Privacy Practices. We do not sell your information.
If you send us ideas or suggestions about the Platform, we may use them without any obligation to you. This does not include your personal or health information.
13. Third-Party Services and Links
The Platform may link to or work with services operated by others, such as pharmacies, laboratories, payment processors, and app stores. We do not control and are not responsible for their content, products, services, or privacy practices, which are governed by their own terms.
14. Suspension and Termination
You may close your account at any time in your account settings or by contacting us. We may suspend or terminate your access to the Platform if you violate these Terms, provide false information, engage in fraud or abusive conduct, fail to pay fees, or if required by law. Where appropriate, we will tell you the reason. Termination does not affect fees already owed. Your medical records will remain available to you as described in the Notice of Privacy Practices. Sections 7, 8, 12, and 15 through 21 survive termination.
15. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." DRSONCALLS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. DRSONCALLS DOES NOT MAKE ANY WARRANTY REGARDING THE MEDICAL SERVICES PROVIDED BY PROVIDERS. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DRSONCALLS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM. DRSONCALLS' TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DRSONCALLS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.
This section limits only the liability of DrsOnCalls for the Platform. It does not limit any Provider's professional responsibility for the medical care they provide, which is between you and your Provider. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless DrsOnCalls and its officers, directors, employees, and agents from claims, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms, your misuse of the Platform, or your violation of any law or the rights of another person.
18. Disputes and Governing Law
Informal resolution first. Before filing a claim, you agree to contact us at support@drsoncalls.com with a description of the dispute and try to resolve it informally for at least 30 days. We agree to do the same before filing a claim against you.
Governing law. These Terms are governed by the laws of the State of [State], without regard to its conflict-of-law rules, except where the law of the state where you live requires otherwise.
Where disputes are resolved. Any dispute not resolved informally will be brought in the state or federal courts located in [County, State], and you and DrsOnCalls consent to their jurisdiction. Either party may instead bring an individual claim in small claims court if it qualifies. [Attorney to decide whether to use binding individual arbitration with a class-action waiver instead of courts.]
19. App Store Terms
If you download our app from the Apple App Store or Google Play, these Terms are between you and DrsOnCalls only, not Apple or Google. Apple and Google are not responsible for the app, its content, maintenance, support, or any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the iOS app. You must also comply with the applicable app store's terms of use.
20. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new effective date. If we make a material change, we will notify you by email or in the Platform at least 30 days before it takes effect, and changes to membership fees will apply only at your next renewal. If you do not agree to the change, you may cancel before it takes effect. By continuing to use the Platform after the effective date, you accept the updated Terms.
21. General Terms
Entire agreement. These Terms, together with the documents listed in Section 1, are the entire agreement between you and DrsOnCalls about the Platform and replace any prior agreements.
Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be enforced to the maximum extent permitted.
No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.
Assignment. You may not transfer these Terms. We may transfer them in connection with a merger, acquisition, or sale of assets, with notice to you.
Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as internet or power outages, natural disasters, or acts of government.
22. Contact Us
DrsOnCalls LLC
Email: support@drsoncalls.com
Phone: 1-800-652-5580
Website: www.drsoncalls.com
